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Overall rating: 4.647292 / 5 from 757 reviews.

AI Generated Review Summary

The PROJAM™ basketball hoop is a fun and durable accessory for Jumpflex® trampolines, loved by kids aged 6 and up. It features easy attachment, fast delivery, and excellent customer service. The quality is highly praised, and the assembly is straightforward with clear instructions.

Summary topics

  • Attachment: 3%
  • Fun: 8%
  • Kids Enjoyment: 8%
  • Delivery Speed: 4%
  • Customer Service: 14%

Review topics: ["size","straps","quality","issues","cover","looks","delivery","materials","design","construction","instructions","feels","assembly","setup","frame","price","replacement","protection","work","support","set","service","features","addition","trampoline","fun","kids","hoop","jumpflex","projam"].

Review highlights

  • "My kids love the hoop and ball attachment, good fun for all ages!"Cheyanne
  • "My kids are really enjoying their trampoline, its a great size and their attachment are easy to install, good quality,"Erwin M.
  • "The instructions were clear and the item is really great quality."Juli T.

Reviews

Basketball hoop lower setup

"We do not enjoy the design of the hoop. As others mention, the snap comes undone and can be tedious to fix each time. Also, we used the lower setup for our younger kids. The directions advise you to secure the bottom portion with straps and the metal hooks are to go through the net. With people jumping and the net moving, these hooks are just going to create a hole in our net over time. We recommend finding a new design for your basketball hoops."

Francis L. (2/5)

Not sure how it will

"Not sure how it will last, unfortunately it's in a spot where the wind might give it a hard time"

Rebecca w. (3/5)

Excellent quality! We are very

"Excellent quality! We are very happy with our trampoline, thank you. 😀"

Linda T. (5/5)

Quality components; easy setup; solid

"Quality components; easy setup; solid construction. We are very happy with our purchase."

Naomi H. (5/5)

Very flimsy hoop especially when

"Very flimsy hoop especially when comparing the high quality of the rest of the trampoline. The straps come loose and have to be retightened frequently. The snap that keeps the rim secured to the base of the backboard comes undone. The rim occasionally collapses downward and needs to be reset. I can understand the need for some give on the rim for jumper safety, but this rim is in constant need for adjustment even when just shooting the provided basketball (no rough play)."

Chase D. (2/5)

Impossibly difficult to assemble, the

"Impossibly difficult to assemble, the net pole hole doesn’t align with the leg properly. I’m going to have to dissemble it and start again. Fun way to spend the long weekend"

Damian C. (1/5)

Excellent quality, kids are loving

"Excellent quality, kids are loving the new trampoline and especially the hoop attachment!"

Marijke T. (5/5)

Still waiting on delivery of

"Still waiting on delivery of box 5 which contained the poles and springs for the trampoline from Order placed in November which was meant to be for my grandchildren’s Xmas present. Very disappointing! Adam from Customer Service has been attempting to track down another box and has been helpful in keeping me updated with emails and a small refund for the inconvenience so appreciate his ongoing efforts to finalise this matter"

Alison H. (1/5)

Comes with two types of

"Comes with two types of mounts (high or low) so we can have a hoop and install a shade at a later date! Perfect accessory for our 19ft JumpFlex, came with ball and pump! Super easy to install!"

Lauren G. (5/5)

Fast delivery, first time customer

"Fast delivery, first time customer and my kids love their new trampoline and projam. Great quality, made to last and definitely worth the price. Not forgetting the amazing staff, quick response. They were happy to chuck in the projam for free as a promo started 2 days after my initial purchase. Shout out to Jan for organising this, and for putting a huge smile on my kids face when the projam arrived the day after we received the trampoline."

Tania N. (5/5)

Q&A

Can the Projam hoop still be installed onto a 15ft Hero with the smartshade cover attached?
Hi Mark, Thank you for your question! We recommend taking down either accessory when not in use. Warm regards, Customer service representative.
Do you sell replacement parts for this hoop? We have had one since 2020 but one of the tension rods in the back has been lost. Can I get a replacement from you?
Hi Jason, Thank you for your question! We're very sorry as we don't sell replacement parts to the Projam™. The whole will need to be replaced in order to fix the Projam™. Warm regards, Customer representative
Does the pro jam fit the jumpflex hero trampoline? If so are there instructions available for it?
Hi Kyle, Thank you for your question! Unfortunately, the Projam™ is not compatible with the HERO model and is only compatible with the FLEX model. Warm regards, Customer service representative.
Is it possible to get a set of replacement poles for the pro jam? We had one of them break this summer. We have all the other pieces. Kind of hate getting a completely new hoop and all.
Hi Vincent, Thanks for getting in touch. Unfortunately, we don't sell spare parts for the PROJAM. Please contact us at hello@jumpflex.com for other ways we can assist with your inquiry. Kind regards, Savuth
Can I order the extender pools for the back of the basketball hoop? Somehow one is missing so we cannot use the basketball hoop or attach it to the trampoline at this time.
Hi Michele, Thank you for your question! Unfortunately, we don’t service replacement parts for the Program™. Essentially, the whole Projam™ will need to be replaced.
We received this after the trampoline was installed. Do any adjustments need to be made to the installation steps, to put on post-trampoline being put together?
Hi there Erin Thank you for your question about the PROJAM™. All you would need to do is remove one net pocket on the pole that is opposite to the entrance and place the PROJAM™ on that pole. Kind regards Jit Van Jumpflex Customer Service Representative.
Why doesn’t the PJ bottom fit through the net pocket slit? Am I supposed to cut the net pocket slit wider in order to fit the pole through while it has the PJ bottom? The PJ bottom is too wide to fit through the net pocket slit.
Hi there Casey Thank you for your review. The PROJAM™ will go on the pole that is opposite the entrance. You will find at the top of that pole on the net pocket a little slit there. If you are still having problems, please feel free to give us a call on 866 305 7238 or you can email us at hello@jumpflex.com. Kind regards Jit Van Jumpflex customer service.
We purchased this item and we are trying to assemble it. However the PJ-Bottom does not fit into the safety net pole. Is there meant to be a smaller PJ-Bottom attachment that can fit into the pole we have?
Hi Farhana Thanks for getting in touch with us. You would have our older model trampoline and I have emailed you an order confirmation and will send you a smaller diameter PJ bottom
When will this item be back in stock?
Hi Rebecca, Thank you for your question! We are yet to confirm an eta for the PROJAM™. However, I have added your details to our waitlist to be notified. Please don't hesitate to contact us with any further questions. JumpFlex™ support Weslee
Hi, can you fit the hoop accessory whilst the shade accessory is fitted?
Hi Scott, Thanks for your message. We advise that these are not compatible together - however, we have had a customer who has purchased the two and made this work by having the section where the PROJAM™ insert is, left unbuckled on the SMARTSHADE™. I hope that makes sense :) Let us know if you need any further information. Zoey - Jumpflex Customer Service

Overall rating: 4.647292 / 5 from 757 reviews.

AI Generated Review Summary

The PROJAM™ basketball hoop is a fun and durable accessory for Jumpflex® trampolines, loved by kids aged 6 and up. It features easy attachment, fast delivery, and excellent customer service. The quality is highly praised, and the assembly is straightforward with clear instructions.

Summary topics

  • Attachment: 3%
  • Fun: 8%
  • Kids Enjoyment: 8%
  • Delivery Speed: 4%
  • Customer Service: 14%

Review topics: ["size","straps","quality","issues","cover","looks","delivery","materials","design","construction","instructions","feels","assembly","setup","frame","price","replacement","protection","work","support","set","service","features","addition","trampoline","fun","kids","hoop","jumpflex","projam"].

Review highlights

  • "My kids love the hoop and ball attachment, good fun for all ages!"Cheyanne
  • "My kids are really enjoying their trampoline, its a great size and their attachment are easy to install, good quality,"Erwin M.
  • "The instructions were clear and the item is really great quality."Juli T.

Reviews

Basketball hoop lower setup

"We do not enjoy the design of the hoop. As others mention, the snap comes undone and can be tedious to fix each time. Also, we used the lower setup for our younger kids. The directions advise you to secure the bottom portion with straps and the metal hooks are to go through the net. With people jumping and the net moving, these hooks are just going to create a hole in our net over time. We recommend finding a new design for your basketball hoops."

Francis L. (2/5)

Not sure how it will

"Not sure how it will last, unfortunately it's in a spot where the wind might give it a hard time"

Rebecca w. (3/5)

Excellent quality! We are very

"Excellent quality! We are very happy with our trampoline, thank you. 😀"

Linda T. (5/5)

Quality components; easy setup; solid

"Quality components; easy setup; solid construction. We are very happy with our purchase."

Naomi H. (5/5)

Very flimsy hoop especially when

"Very flimsy hoop especially when comparing the high quality of the rest of the trampoline. The straps come loose and have to be retightened frequently. The snap that keeps the rim secured to the base of the backboard comes undone. The rim occasionally collapses downward and needs to be reset. I can understand the need for some give on the rim for jumper safety, but this rim is in constant need for adjustment even when just shooting the provided basketball (no rough play)."

Chase D. (2/5)

Impossibly difficult to assemble, the

"Impossibly difficult to assemble, the net pole hole doesn’t align with the leg properly. I’m going to have to dissemble it and start again. Fun way to spend the long weekend"

Damian C. (1/5)

Excellent quality, kids are loving

"Excellent quality, kids are loving the new trampoline and especially the hoop attachment!"

Marijke T. (5/5)

Still waiting on delivery of

"Still waiting on delivery of box 5 which contained the poles and springs for the trampoline from Order placed in November which was meant to be for my grandchildren’s Xmas present. Very disappointing! Adam from Customer Service has been attempting to track down another box and has been helpful in keeping me updated with emails and a small refund for the inconvenience so appreciate his ongoing efforts to finalise this matter"

Alison H. (1/5)

Comes with two types of

"Comes with two types of mounts (high or low) so we can have a hoop and install a shade at a later date! Perfect accessory for our 19ft JumpFlex, came with ball and pump! Super easy to install!"

Lauren G. (5/5)

Fast delivery, first time customer

"Fast delivery, first time customer and my kids love their new trampoline and projam. Great quality, made to last and definitely worth the price. Not forgetting the amazing staff, quick response. They were happy to chuck in the projam for free as a promo started 2 days after my initial purchase. Shout out to Jan for organising this, and for putting a huge smile on my kids face when the projam arrived the day after we received the trampoline."

Tania N. (5/5)

Q&A

Can the Projam hoop still be installed onto a 15ft Hero with the smartshade cover attached?
Hi Mark, Thank you for your question! We recommend taking down either accessory when not in use. Warm regards, Customer service representative.
Do you sell replacement parts for this hoop? We have had one since 2020 but one of the tension rods in the back has been lost. Can I get a replacement from you?
Hi Jason, Thank you for your question! We're very sorry as we don't sell replacement parts to the Projam™. The whole will need to be replaced in order to fix the Projam™. Warm regards, Customer representative
Does the pro jam fit the jumpflex hero trampoline? If so are there instructions available for it?
Hi Kyle, Thank you for your question! Unfortunately, the Projam™ is not compatible with the HERO model and is only compatible with the FLEX model. Warm regards, Customer service representative.
Is it possible to get a set of replacement poles for the pro jam? We had one of them break this summer. We have all the other pieces. Kind of hate getting a completely new hoop and all.
Hi Vincent, Thanks for getting in touch. Unfortunately, we don't sell spare parts for the PROJAM. Please contact us at hello@jumpflex.com for other ways we can assist with your inquiry. Kind regards, Savuth
Can I order the extender pools for the back of the basketball hoop? Somehow one is missing so we cannot use the basketball hoop or attach it to the trampoline at this time.
Hi Michele, Thank you for your question! Unfortunately, we don’t service replacement parts for the Program™. Essentially, the whole Projam™ will need to be replaced.
We received this after the trampoline was installed. Do any adjustments need to be made to the installation steps, to put on post-trampoline being put together?
Hi there Erin Thank you for your question about the PROJAM™. All you would need to do is remove one net pocket on the pole that is opposite to the entrance and place the PROJAM™ on that pole. Kind regards Jit Van Jumpflex Customer Service Representative.
Why doesn’t the PJ bottom fit through the net pocket slit? Am I supposed to cut the net pocket slit wider in order to fit the pole through while it has the PJ bottom? The PJ bottom is too wide to fit through the net pocket slit.
Hi there Casey Thank you for your review. The PROJAM™ will go on the pole that is opposite the entrance. You will find at the top of that pole on the net pocket a little slit there. If you are still having problems, please feel free to give us a call on 866 305 7238 or you can email us at hello@jumpflex.com. Kind regards Jit Van Jumpflex customer service.
We purchased this item and we are trying to assemble it. However the PJ-Bottom does not fit into the safety net pole. Is there meant to be a smaller PJ-Bottom attachment that can fit into the pole we have?
Hi Farhana Thanks for getting in touch with us. You would have our older model trampoline and I have emailed you an order confirmation and will send you a smaller diameter PJ bottom
When will this item be back in stock?
Hi Rebecca, Thank you for your question! We are yet to confirm an eta for the PROJAM™. However, I have added your details to our waitlist to be notified. Please don't hesitate to contact us with any further questions. JumpFlex™ support Weslee
Hi, can you fit the hoop accessory whilst the shade accessory is fitted?
Hi Scott, Thanks for your message. We advise that these are not compatible together - however, we have had a customer who has purchased the two and made this work by having the section where the PROJAM™ insert is, left unbuckled on the SMARTSHADE™. I hope that makes sense :) Let us know if you need any further information. Zoey - Jumpflex Customer Service

Overall rating: 4.647292 / 5 from 757 reviews.

AI Generated Review Summary

The PROJAM™ basketball hoop is a fun and durable accessory for Jumpflex® trampolines, loved by kids aged 6 and up. It features easy attachment, fast delivery, and excellent customer service. The quality is highly praised, and the assembly is straightforward with clear instructions.

Summary topics

  • Attachment: 3%
  • Fun: 8%
  • Kids Enjoyment: 8%
  • Delivery Speed: 4%
  • Customer Service: 14%

Review topics: ["size","straps","quality","issues","cover","looks","delivery","materials","design","construction","instructions","feels","assembly","setup","frame","price","replacement","protection","work","support","set","service","features","addition","trampoline","fun","kids","hoop","jumpflex","projam"].

Review highlights

  • "My kids love the hoop and ball attachment, good fun for all ages!"Cheyanne
  • "My kids are really enjoying their trampoline, its a great size and their attachment are easy to install, good quality,"Erwin M.
  • "The instructions were clear and the item is really great quality."Juli T.

Reviews

Basketball hoop lower setup

"We do not enjoy the design of the hoop. As others mention, the snap comes undone and can be tedious to fix each time. Also, we used the lower setup for our younger kids. The directions advise you to secure the bottom portion with straps and the metal hooks are to go through the net. With people jumping and the net moving, these hooks are just going to create a hole in our net over time. We recommend finding a new design for your basketball hoops."

Francis L. (2/5)

Not sure how it will

"Not sure how it will last, unfortunately it's in a spot where the wind might give it a hard time"

Rebecca w. (3/5)

Excellent quality! We are very

"Excellent quality! We are very happy with our trampoline, thank you. 😀"

Linda T. (5/5)

Quality components; easy setup; solid

"Quality components; easy setup; solid construction. We are very happy with our purchase."

Naomi H. (5/5)

Very flimsy hoop especially when

"Very flimsy hoop especially when comparing the high quality of the rest of the trampoline. The straps come loose and have to be retightened frequently. The snap that keeps the rim secured to the base of the backboard comes undone. The rim occasionally collapses downward and needs to be reset. I can understand the need for some give on the rim for jumper safety, but this rim is in constant need for adjustment even when just shooting the provided basketball (no rough play)."

Chase D. (2/5)

Impossibly difficult to assemble, the

"Impossibly difficult to assemble, the net pole hole doesn’t align with the leg properly. I’m going to have to dissemble it and start again. Fun way to spend the long weekend"

Damian C. (1/5)

Excellent quality, kids are loving

"Excellent quality, kids are loving the new trampoline and especially the hoop attachment!"

Marijke T. (5/5)

Still waiting on delivery of

"Still waiting on delivery of box 5 which contained the poles and springs for the trampoline from Order placed in November which was meant to be for my grandchildren’s Xmas present. Very disappointing! Adam from Customer Service has been attempting to track down another box and has been helpful in keeping me updated with emails and a small refund for the inconvenience so appreciate his ongoing efforts to finalise this matter"

Alison H. (1/5)

Comes with two types of

"Comes with two types of mounts (high or low) so we can have a hoop and install a shade at a later date! Perfect accessory for our 19ft JumpFlex, came with ball and pump! Super easy to install!"

Lauren G. (5/5)

Fast delivery, first time customer

"Fast delivery, first time customer and my kids love their new trampoline and projam. Great quality, made to last and definitely worth the price. Not forgetting the amazing staff, quick response. They were happy to chuck in the projam for free as a promo started 2 days after my initial purchase. Shout out to Jan for organising this, and for putting a huge smile on my kids face when the projam arrived the day after we received the trampoline."

Tania N. (5/5)

Q&A

Can the Projam hoop still be installed onto a 15ft Hero with the smartshade cover attached?
Hi Mark, Thank you for your question! We recommend taking down either accessory when not in use. Warm regards, Customer service representative.
Do you sell replacement parts for this hoop? We have had one since 2020 but one of the tension rods in the back has been lost. Can I get a replacement from you?
Hi Jason, Thank you for your question! We're very sorry as we don't sell replacement parts to the Projam™. The whole will need to be replaced in order to fix the Projam™. Warm regards, Customer representative
Does the pro jam fit the jumpflex hero trampoline? If so are there instructions available for it?
Hi Kyle, Thank you for your question! Unfortunately, the Projam™ is not compatible with the HERO model and is only compatible with the FLEX model. Warm regards, Customer service representative.
Is it possible to get a set of replacement poles for the pro jam? We had one of them break this summer. We have all the other pieces. Kind of hate getting a completely new hoop and all.
Hi Vincent, Thanks for getting in touch. Unfortunately, we don't sell spare parts for the PROJAM. Please contact us at hello@jumpflex.com for other ways we can assist with your inquiry. Kind regards, Savuth
Can I order the extender pools for the back of the basketball hoop? Somehow one is missing so we cannot use the basketball hoop or attach it to the trampoline at this time.
Hi Michele, Thank you for your question! Unfortunately, we don’t service replacement parts for the Program™. Essentially, the whole Projam™ will need to be replaced.
We received this after the trampoline was installed. Do any adjustments need to be made to the installation steps, to put on post-trampoline being put together?
Hi there Erin Thank you for your question about the PROJAM™. All you would need to do is remove one net pocket on the pole that is opposite to the entrance and place the PROJAM™ on that pole. Kind regards Jit Van Jumpflex Customer Service Representative.
Why doesn’t the PJ bottom fit through the net pocket slit? Am I supposed to cut the net pocket slit wider in order to fit the pole through while it has the PJ bottom? The PJ bottom is too wide to fit through the net pocket slit.
Hi there Casey Thank you for your review. The PROJAM™ will go on the pole that is opposite the entrance. You will find at the top of that pole on the net pocket a little slit there. If you are still having problems, please feel free to give us a call on 866 305 7238 or you can email us at hello@jumpflex.com. Kind regards Jit Van Jumpflex customer service.
We purchased this item and we are trying to assemble it. However the PJ-Bottom does not fit into the safety net pole. Is there meant to be a smaller PJ-Bottom attachment that can fit into the pole we have?
Hi Farhana Thanks for getting in touch with us. You would have our older model trampoline and I have emailed you an order confirmation and will send you a smaller diameter PJ bottom
When will this item be back in stock?
Hi Rebecca, Thank you for your question! We are yet to confirm an eta for the PROJAM™. However, I have added your details to our waitlist to be notified. Please don't hesitate to contact us with any further questions. JumpFlex™ support Weslee
Hi, can you fit the hoop accessory whilst the shade accessory is fitted?
Hi Scott, Thanks for your message. We advise that these are not compatible together - however, we have had a customer who has purchased the two and made this work by having the section where the PROJAM™ insert is, left unbuckled on the SMARTSHADE™. I hope that makes sense :) Let us know if you need any further information. Zoey - Jumpflex Customer Service

Overall rating: 4.647292 / 5 from 757 reviews.

AI Generated Review Summary

The PROJAM™ basketball hoop is a fun and durable accessory for Jumpflex® trampolines, loved by kids aged 6 and up. It features easy attachment, fast delivery, and excellent customer service. The quality is highly praised, and the assembly is straightforward with clear instructions.

Summary topics

  • Attachment: 3%
  • Fun: 8%
  • Kids Enjoyment: 8%
  • Delivery Speed: 4%
  • Customer Service: 14%

Review topics: ["size","straps","quality","issues","cover","looks","delivery","materials","design","construction","instructions","feels","assembly","setup","frame","price","replacement","protection","work","support","set","service","features","addition","trampoline","fun","kids","hoop","jumpflex","projam"].

Review highlights

  • "My kids love the hoop and ball attachment, good fun for all ages!"Cheyanne
  • "My kids are really enjoying their trampoline, its a great size and their attachment are easy to install, good quality,"Erwin M.
  • "The instructions were clear and the item is really great quality."Juli T.

Reviews

Basketball hoop lower setup

"We do not enjoy the design of the hoop. As others mention, the snap comes undone and can be tedious to fix each time. Also, we used the lower setup for our younger kids. The directions advise you to secure the bottom portion with straps and the metal hooks are to go through the net. With people jumping and the net moving, these hooks are just going to create a hole in our net over time. We recommend finding a new design for your basketball hoops."

Francis L. (2/5)

Not sure how it will

"Not sure how it will last, unfortunately it's in a spot where the wind might give it a hard time"

Rebecca w. (3/5)

Excellent quality! We are very

"Excellent quality! We are very happy with our trampoline, thank you. 😀"

Linda T. (5/5)

Quality components; easy setup; solid

"Quality components; easy setup; solid construction. We are very happy with our purchase."

Naomi H. (5/5)

Very flimsy hoop especially when

"Very flimsy hoop especially when comparing the high quality of the rest of the trampoline. The straps come loose and have to be retightened frequently. The snap that keeps the rim secured to the base of the backboard comes undone. The rim occasionally collapses downward and needs to be reset. I can understand the need for some give on the rim for jumper safety, but this rim is in constant need for adjustment even when just shooting the provided basketball (no rough play)."

Chase D. (2/5)

Impossibly difficult to assemble, the

"Impossibly difficult to assemble, the net pole hole doesn’t align with the leg properly. I’m going to have to dissemble it and start again. Fun way to spend the long weekend"

Damian C. (1/5)

Excellent quality, kids are loving

"Excellent quality, kids are loving the new trampoline and especially the hoop attachment!"

Marijke T. (5/5)

Still waiting on delivery of

"Still waiting on delivery of box 5 which contained the poles and springs for the trampoline from Order placed in November which was meant to be for my grandchildren’s Xmas present. Very disappointing! Adam from Customer Service has been attempting to track down another box and has been helpful in keeping me updated with emails and a small refund for the inconvenience so appreciate his ongoing efforts to finalise this matter"

Alison H. (1/5)

Comes with two types of

"Comes with two types of mounts (high or low) so we can have a hoop and install a shade at a later date! Perfect accessory for our 19ft JumpFlex, came with ball and pump! Super easy to install!"

Lauren G. (5/5)

Fast delivery, first time customer

"Fast delivery, first time customer and my kids love their new trampoline and projam. Great quality, made to last and definitely worth the price. Not forgetting the amazing staff, quick response. They were happy to chuck in the projam for free as a promo started 2 days after my initial purchase. Shout out to Jan for organising this, and for putting a huge smile on my kids face when the projam arrived the day after we received the trampoline."

Tania N. (5/5)

Q&A

Can the Projam hoop still be installed onto a 15ft Hero with the smartshade cover attached?
Hi Mark, Thank you for your question! We recommend taking down either accessory when not in use. Warm regards, Customer service representative.
Do you sell replacement parts for this hoop? We have had one since 2020 but one of the tension rods in the back has been lost. Can I get a replacement from you?
Hi Jason, Thank you for your question! We're very sorry as we don't sell replacement parts to the Projam™. The whole will need to be replaced in order to fix the Projam™. Warm regards, Customer representative
Does the pro jam fit the jumpflex hero trampoline? If so are there instructions available for it?
Hi Kyle, Thank you for your question! Unfortunately, the Projam™ is not compatible with the HERO model and is only compatible with the FLEX model. Warm regards, Customer service representative.
Is it possible to get a set of replacement poles for the pro jam? We had one of them break this summer. We have all the other pieces. Kind of hate getting a completely new hoop and all.
Hi Vincent, Thanks for getting in touch. Unfortunately, we don't sell spare parts for the PROJAM. Please contact us at hello@jumpflex.com for other ways we can assist with your inquiry. Kind regards, Savuth
Can I order the extender pools for the back of the basketball hoop? Somehow one is missing so we cannot use the basketball hoop or attach it to the trampoline at this time.
Hi Michele, Thank you for your question! Unfortunately, we don’t service replacement parts for the Program™. Essentially, the whole Projam™ will need to be replaced.
We received this after the trampoline was installed. Do any adjustments need to be made to the installation steps, to put on post-trampoline being put together?
Hi there Erin Thank you for your question about the PROJAM™. All you would need to do is remove one net pocket on the pole that is opposite to the entrance and place the PROJAM™ on that pole. Kind regards Jit Van Jumpflex Customer Service Representative.
Why doesn’t the PJ bottom fit through the net pocket slit? Am I supposed to cut the net pocket slit wider in order to fit the pole through while it has the PJ bottom? The PJ bottom is too wide to fit through the net pocket slit.
Hi there Casey Thank you for your review. The PROJAM™ will go on the pole that is opposite the entrance. You will find at the top of that pole on the net pocket a little slit there. If you are still having problems, please feel free to give us a call on 866 305 7238 or you can email us at hello@jumpflex.com. Kind regards Jit Van Jumpflex customer service.
We purchased this item and we are trying to assemble it. However the PJ-Bottom does not fit into the safety net pole. Is there meant to be a smaller PJ-Bottom attachment that can fit into the pole we have?
Hi Farhana Thanks for getting in touch with us. You would have our older model trampoline and I have emailed you an order confirmation and will send you a smaller diameter PJ bottom
When will this item be back in stock?
Hi Rebecca, Thank you for your question! We are yet to confirm an eta for the PROJAM™. However, I have added your details to our waitlist to be notified. Please don't hesitate to contact us with any further questions. JumpFlex™ support Weslee
Hi, can you fit the hoop accessory whilst the shade accessory is fitted?
Hi Scott, Thanks for your message. We advise that these are not compatible together - however, we have had a customer who has purchased the two and made this work by having the section where the PROJAM™ insert is, left unbuckled on the SMARTSHADE™. I hope that makes sense :) Let us know if you need any further information. Zoey - Jumpflex Customer Service

Overall rating: 4.647292 / 5 from 757 reviews.

AI Generated Review Summary

The PROJAM™ basketball hoop is a fun and durable accessory for Jumpflex® trampolines, loved by kids aged 6 and up. It features easy attachment, fast delivery, and excellent customer service. The quality is highly praised, and the assembly is straightforward with clear instructions.

Summary topics

  • Attachment: 3%
  • Fun: 8%
  • Kids Enjoyment: 8%
  • Delivery Speed: 4%
  • Customer Service: 14%

Review topics: ["size","straps","quality","issues","cover","looks","delivery","materials","design","construction","instructions","feels","assembly","setup","frame","price","replacement","protection","work","support","set","service","features","addition","trampoline","fun","kids","hoop","jumpflex","projam"].

Review highlights

  • "My kids love the hoop and ball attachment, good fun for all ages!"Cheyanne
  • "My kids are really enjoying their trampoline, its a great size and their attachment are easy to install, good quality,"Erwin M.
  • "The instructions were clear and the item is really great quality."Juli T.

Reviews

Basketball hoop lower setup

"We do not enjoy the design of the hoop. As others mention, the snap comes undone and can be tedious to fix each time. Also, we used the lower setup for our younger kids. The directions advise you to secure the bottom portion with straps and the metal hooks are to go through the net. With people jumping and the net moving, these hooks are just going to create a hole in our net over time. We recommend finding a new design for your basketball hoops."

Francis L. (2/5)

Not sure how it will

"Not sure how it will last, unfortunately it's in a spot where the wind might give it a hard time"

Rebecca w. (3/5)

Excellent quality! We are very

"Excellent quality! We are very happy with our trampoline, thank you. 😀"

Linda T. (5/5)

Quality components; easy setup; solid

"Quality components; easy setup; solid construction. We are very happy with our purchase."

Naomi H. (5/5)

Very flimsy hoop especially when

"Very flimsy hoop especially when comparing the high quality of the rest of the trampoline. The straps come loose and have to be retightened frequently. The snap that keeps the rim secured to the base of the backboard comes undone. The rim occasionally collapses downward and needs to be reset. I can understand the need for some give on the rim for jumper safety, but this rim is in constant need for adjustment even when just shooting the provided basketball (no rough play)."

Chase D. (2/5)

Impossibly difficult to assemble, the

"Impossibly difficult to assemble, the net pole hole doesn’t align with the leg properly. I’m going to have to dissemble it and start again. Fun way to spend the long weekend"

Damian C. (1/5)

Excellent quality, kids are loving

"Excellent quality, kids are loving the new trampoline and especially the hoop attachment!"

Marijke T. (5/5)

Still waiting on delivery of

"Still waiting on delivery of box 5 which contained the poles and springs for the trampoline from Order placed in November which was meant to be for my grandchildren’s Xmas present. Very disappointing! Adam from Customer Service has been attempting to track down another box and has been helpful in keeping me updated with emails and a small refund for the inconvenience so appreciate his ongoing efforts to finalise this matter"

Alison H. (1/5)

Comes with two types of

"Comes with two types of mounts (high or low) so we can have a hoop and install a shade at a later date! Perfect accessory for our 19ft JumpFlex, came with ball and pump! Super easy to install!"

Lauren G. (5/5)

Fast delivery, first time customer

"Fast delivery, first time customer and my kids love their new trampoline and projam. Great quality, made to last and definitely worth the price. Not forgetting the amazing staff, quick response. They were happy to chuck in the projam for free as a promo started 2 days after my initial purchase. Shout out to Jan for organising this, and for putting a huge smile on my kids face when the projam arrived the day after we received the trampoline."

Tania N. (5/5)

Q&A

Can the Projam hoop still be installed onto a 15ft Hero with the smartshade cover attached?
Hi Mark, Thank you for your question! We recommend taking down either accessory when not in use. Warm regards, Customer service representative.
Do you sell replacement parts for this hoop? We have had one since 2020 but one of the tension rods in the back has been lost. Can I get a replacement from you?
Hi Jason, Thank you for your question! We're very sorry as we don't sell replacement parts to the Projam™. The whole will need to be replaced in order to fix the Projam™. Warm regards, Customer representative
Does the pro jam fit the jumpflex hero trampoline? If so are there instructions available for it?
Hi Kyle, Thank you for your question! Unfortunately, the Projam™ is not compatible with the HERO model and is only compatible with the FLEX model. Warm regards, Customer service representative.
Is it possible to get a set of replacement poles for the pro jam? We had one of them break this summer. We have all the other pieces. Kind of hate getting a completely new hoop and all.
Hi Vincent, Thanks for getting in touch. Unfortunately, we don't sell spare parts for the PROJAM. Please contact us at hello@jumpflex.com for other ways we can assist with your inquiry. Kind regards, Savuth
Can I order the extender pools for the back of the basketball hoop? Somehow one is missing so we cannot use the basketball hoop or attach it to the trampoline at this time.
Hi Michele, Thank you for your question! Unfortunately, we don’t service replacement parts for the Program™. Essentially, the whole Projam™ will need to be replaced.
We received this after the trampoline was installed. Do any adjustments need to be made to the installation steps, to put on post-trampoline being put together?
Hi there Erin Thank you for your question about the PROJAM™. All you would need to do is remove one net pocket on the pole that is opposite to the entrance and place the PROJAM™ on that pole. Kind regards Jit Van Jumpflex Customer Service Representative.
Why doesn’t the PJ bottom fit through the net pocket slit? Am I supposed to cut the net pocket slit wider in order to fit the pole through while it has the PJ bottom? The PJ bottom is too wide to fit through the net pocket slit.
Hi there Casey Thank you for your review. The PROJAM™ will go on the pole that is opposite the entrance. You will find at the top of that pole on the net pocket a little slit there. If you are still having problems, please feel free to give us a call on 866 305 7238 or you can email us at hello@jumpflex.com. Kind regards Jit Van Jumpflex customer service.
We purchased this item and we are trying to assemble it. However the PJ-Bottom does not fit into the safety net pole. Is there meant to be a smaller PJ-Bottom attachment that can fit into the pole we have?
Hi Farhana Thanks for getting in touch with us. You would have our older model trampoline and I have emailed you an order confirmation and will send you a smaller diameter PJ bottom
When will this item be back in stock?
Hi Rebecca, Thank you for your question! We are yet to confirm an eta for the PROJAM™. However, I have added your details to our waitlist to be notified. Please don't hesitate to contact us with any further questions. JumpFlex™ support Weslee
Hi, can you fit the hoop accessory whilst the shade accessory is fitted?
Hi Scott, Thanks for your message. We advise that these are not compatible together - however, we have had a customer who has purchased the two and made this work by having the section where the PROJAM™ insert is, left unbuckled on the SMARTSHADE™. I hope that makes sense :) Let us know if you need any further information. Zoey - Jumpflex Customer Service

Overall rating: 4.647292 / 5 from 757 reviews.

AI Generated Review Summary

The PROJAM™ basketball hoop is a fun and durable accessory for Jumpflex® trampolines, loved by kids aged 6 and up. It features easy attachment, fast delivery, and excellent customer service. The quality is highly praised, and the assembly is straightforward with clear instructions.

Summary topics

  • Attachment: 3%
  • Fun: 8%
  • Kids Enjoyment: 8%
  • Delivery Speed: 4%
  • Customer Service: 14%

Review topics: ["size","straps","quality","issues","cover","looks","delivery","materials","design","construction","instructions","feels","assembly","setup","frame","price","replacement","protection","work","support","set","service","features","addition","trampoline","fun","kids","hoop","jumpflex","projam"].

Review highlights

  • "My kids love the hoop and ball attachment, good fun for all ages!"Cheyanne
  • "My kids are really enjoying their trampoline, its a great size and their attachment are easy to install, good quality,"Erwin M.
  • "The instructions were clear and the item is really great quality."Juli T.

Reviews

Basketball hoop lower setup

"We do not enjoy the design of the hoop. As others mention, the snap comes undone and can be tedious to fix each time. Also, we used the lower setup for our younger kids. The directions advise you to secure the bottom portion with straps and the metal hooks are to go through the net. With people jumping and the net moving, these hooks are just going to create a hole in our net over time. We recommend finding a new design for your basketball hoops."

Francis L. (2/5)

Not sure how it will

"Not sure how it will last, unfortunately it's in a spot where the wind might give it a hard time"

Rebecca w. (3/5)

Excellent quality! We are very

"Excellent quality! We are very happy with our trampoline, thank you. 😀"

Linda T. (5/5)

Quality components; easy setup; solid

"Quality components; easy setup; solid construction. We are very happy with our purchase."

Naomi H. (5/5)

Very flimsy hoop especially when

"Very flimsy hoop especially when comparing the high quality of the rest of the trampoline. The straps come loose and have to be retightened frequently. The snap that keeps the rim secured to the base of the backboard comes undone. The rim occasionally collapses downward and needs to be reset. I can understand the need for some give on the rim for jumper safety, but this rim is in constant need for adjustment even when just shooting the provided basketball (no rough play)."

Chase D. (2/5)

Impossibly difficult to assemble, the

"Impossibly difficult to assemble, the net pole hole doesn’t align with the leg properly. I’m going to have to dissemble it and start again. Fun way to spend the long weekend"

Damian C. (1/5)

Excellent quality, kids are loving

"Excellent quality, kids are loving the new trampoline and especially the hoop attachment!"

Marijke T. (5/5)

Still waiting on delivery of

"Still waiting on delivery of box 5 which contained the poles and springs for the trampoline from Order placed in November which was meant to be for my grandchildren’s Xmas present. Very disappointing! Adam from Customer Service has been attempting to track down another box and has been helpful in keeping me updated with emails and a small refund for the inconvenience so appreciate his ongoing efforts to finalise this matter"

Alison H. (1/5)

Comes with two types of

"Comes with two types of mounts (high or low) so we can have a hoop and install a shade at a later date! Perfect accessory for our 19ft JumpFlex, came with ball and pump! Super easy to install!"

Lauren G. (5/5)

Fast delivery, first time customer

"Fast delivery, first time customer and my kids love their new trampoline and projam. Great quality, made to last and definitely worth the price. Not forgetting the amazing staff, quick response. They were happy to chuck in the projam for free as a promo started 2 days after my initial purchase. Shout out to Jan for organising this, and for putting a huge smile on my kids face when the projam arrived the day after we received the trampoline."

Tania N. (5/5)

Q&A

Can the Projam hoop still be installed onto a 15ft Hero with the smartshade cover attached?
Hi Mark, Thank you for your question! We recommend taking down either accessory when not in use. Warm regards, Customer service representative.
Do you sell replacement parts for this hoop? We have had one since 2020 but one of the tension rods in the back has been lost. Can I get a replacement from you?
Hi Jason, Thank you for your question! We're very sorry as we don't sell replacement parts to the Projam™. The whole will need to be replaced in order to fix the Projam™. Warm regards, Customer representative
Does the pro jam fit the jumpflex hero trampoline? If so are there instructions available for it?
Hi Kyle, Thank you for your question! Unfortunately, the Projam™ is not compatible with the HERO model and is only compatible with the FLEX model. Warm regards, Customer service representative.
Is it possible to get a set of replacement poles for the pro jam? We had one of them break this summer. We have all the other pieces. Kind of hate getting a completely new hoop and all.
Hi Vincent, Thanks for getting in touch. Unfortunately, we don't sell spare parts for the PROJAM. Please contact us at hello@jumpflex.com for other ways we can assist with your inquiry. Kind regards, Savuth
Can I order the extender pools for the back of the basketball hoop? Somehow one is missing so we cannot use the basketball hoop or attach it to the trampoline at this time.
Hi Michele, Thank you for your question! Unfortunately, we don’t service replacement parts for the Program™. Essentially, the whole Projam™ will need to be replaced.
We received this after the trampoline was installed. Do any adjustments need to be made to the installation steps, to put on post-trampoline being put together?
Hi there Erin Thank you for your question about the PROJAM™. All you would need to do is remove one net pocket on the pole that is opposite to the entrance and place the PROJAM™ on that pole. Kind regards Jit Van Jumpflex Customer Service Representative.
Why doesn’t the PJ bottom fit through the net pocket slit? Am I supposed to cut the net pocket slit wider in order to fit the pole through while it has the PJ bottom? The PJ bottom is too wide to fit through the net pocket slit.
Hi there Casey Thank you for your review. The PROJAM™ will go on the pole that is opposite the entrance. You will find at the top of that pole on the net pocket a little slit there. If you are still having problems, please feel free to give us a call on 866 305 7238 or you can email us at hello@jumpflex.com. Kind regards Jit Van Jumpflex customer service.
We purchased this item and we are trying to assemble it. However the PJ-Bottom does not fit into the safety net pole. Is there meant to be a smaller PJ-Bottom attachment that can fit into the pole we have?
Hi Farhana Thanks for getting in touch with us. You would have our older model trampoline and I have emailed you an order confirmation and will send you a smaller diameter PJ bottom
When will this item be back in stock?
Hi Rebecca, Thank you for your question! We are yet to confirm an eta for the PROJAM™. However, I have added your details to our waitlist to be notified. Please don't hesitate to contact us with any further questions. JumpFlex™ support Weslee
Hi, can you fit the hoop accessory whilst the shade accessory is fitted?
Hi Scott, Thanks for your message. We advise that these are not compatible together - however, we have had a customer who has purchased the two and made this work by having the section where the PROJAM™ insert is, left unbuckled on the SMARTSHADE™. I hope that makes sense :) Let us know if you need any further information. Zoey - Jumpflex Customer Service

Overall rating: 4.647292 / 5 from 757 reviews.

AI Generated Review Summary

The PROJAM™ basketball hoop is a fun and durable accessory for Jumpflex® trampolines, loved by kids aged 6 and up. It features easy attachment, fast delivery, and excellent customer service. The quality is highly praised, and the assembly is straightforward with clear instructions.

Summary topics

  • Attachment: 3%
  • Fun: 8%
  • Kids Enjoyment: 8%
  • Delivery Speed: 4%
  • Customer Service: 14%

Review topics: ["size","straps","quality","issues","cover","looks","delivery","materials","design","construction","instructions","feels","assembly","setup","frame","price","replacement","protection","work","support","set","service","features","addition","trampoline","fun","kids","hoop","jumpflex","projam"].

Review highlights

  • "My kids love the hoop and ball attachment, good fun for all ages!"Cheyanne
  • "My kids are really enjoying their trampoline, its a great size and their attachment are easy to install, good quality,"Erwin M.
  • "The instructions were clear and the item is really great quality."Juli T.

Reviews

Basketball hoop lower setup

"We do not enjoy the design of the hoop. As others mention, the snap comes undone and can be tedious to fix each time. Also, we used the lower setup for our younger kids. The directions advise you to secure the bottom portion with straps and the metal hooks are to go through the net. With people jumping and the net moving, these hooks are just going to create a hole in our net over time. We recommend finding a new design for your basketball hoops."

Francis L. (2/5)

Not sure how it will

"Not sure how it will last, unfortunately it's in a spot where the wind might give it a hard time"

Rebecca w. (3/5)

Excellent quality! We are very

"Excellent quality! We are very happy with our trampoline, thank you. 😀"

Linda T. (5/5)

Quality components; easy setup; solid

"Quality components; easy setup; solid construction. We are very happy with our purchase."

Naomi H. (5/5)

Very flimsy hoop especially when

"Very flimsy hoop especially when comparing the high quality of the rest of the trampoline. The straps come loose and have to be retightened frequently. The snap that keeps the rim secured to the base of the backboard comes undone. The rim occasionally collapses downward and needs to be reset. I can understand the need for some give on the rim for jumper safety, but this rim is in constant need for adjustment even when just shooting the provided basketball (no rough play)."

Chase D. (2/5)

Impossibly difficult to assemble, the

"Impossibly difficult to assemble, the net pole hole doesn’t align with the leg properly. I’m going to have to dissemble it and start again. Fun way to spend the long weekend"

Damian C. (1/5)

Excellent quality, kids are loving

"Excellent quality, kids are loving the new trampoline and especially the hoop attachment!"

Marijke T. (5/5)

Still waiting on delivery of

"Still waiting on delivery of box 5 which contained the poles and springs for the trampoline from Order placed in November which was meant to be for my grandchildren’s Xmas present. Very disappointing! Adam from Customer Service has been attempting to track down another box and has been helpful in keeping me updated with emails and a small refund for the inconvenience so appreciate his ongoing efforts to finalise this matter"

Alison H. (1/5)

Comes with two types of

"Comes with two types of mounts (high or low) so we can have a hoop and install a shade at a later date! Perfect accessory for our 19ft JumpFlex, came with ball and pump! Super easy to install!"

Lauren G. (5/5)

Fast delivery, first time customer

"Fast delivery, first time customer and my kids love their new trampoline and projam. Great quality, made to last and definitely worth the price. Not forgetting the amazing staff, quick response. They were happy to chuck in the projam for free as a promo started 2 days after my initial purchase. Shout out to Jan for organising this, and for putting a huge smile on my kids face when the projam arrived the day after we received the trampoline."

Tania N. (5/5)

Q&A

Can the Projam hoop still be installed onto a 15ft Hero with the smartshade cover attached?
Hi Mark, Thank you for your question! We recommend taking down either accessory when not in use. Warm regards, Customer service representative.
Do you sell replacement parts for this hoop? We have had one since 2020 but one of the tension rods in the back has been lost. Can I get a replacement from you?
Hi Jason, Thank you for your question! We're very sorry as we don't sell replacement parts to the Projam™. The whole will need to be replaced in order to fix the Projam™. Warm regards, Customer representative
Does the pro jam fit the jumpflex hero trampoline? If so are there instructions available for it?
Hi Kyle, Thank you for your question! Unfortunately, the Projam™ is not compatible with the HERO model and is only compatible with the FLEX model. Warm regards, Customer service representative.
Is it possible to get a set of replacement poles for the pro jam? We had one of them break this summer. We have all the other pieces. Kind of hate getting a completely new hoop and all.
Hi Vincent, Thanks for getting in touch. Unfortunately, we don't sell spare parts for the PROJAM. Please contact us at hello@jumpflex.com for other ways we can assist with your inquiry. Kind regards, Savuth
Can I order the extender pools for the back of the basketball hoop? Somehow one is missing so we cannot use the basketball hoop or attach it to the trampoline at this time.
Hi Michele, Thank you for your question! Unfortunately, we don’t service replacement parts for the Program™. Essentially, the whole Projam™ will need to be replaced.
We received this after the trampoline was installed. Do any adjustments need to be made to the installation steps, to put on post-trampoline being put together?
Hi there Erin Thank you for your question about the PROJAM™. All you would need to do is remove one net pocket on the pole that is opposite to the entrance and place the PROJAM™ on that pole. Kind regards Jit Van Jumpflex Customer Service Representative.
Why doesn’t the PJ bottom fit through the net pocket slit? Am I supposed to cut the net pocket slit wider in order to fit the pole through while it has the PJ bottom? The PJ bottom is too wide to fit through the net pocket slit.
Hi there Casey Thank you for your review. The PROJAM™ will go on the pole that is opposite the entrance. You will find at the top of that pole on the net pocket a little slit there. If you are still having problems, please feel free to give us a call on 866 305 7238 or you can email us at hello@jumpflex.com. Kind regards Jit Van Jumpflex customer service.
We purchased this item and we are trying to assemble it. However the PJ-Bottom does not fit into the safety net pole. Is there meant to be a smaller PJ-Bottom attachment that can fit into the pole we have?
Hi Farhana Thanks for getting in touch with us. You would have our older model trampoline and I have emailed you an order confirmation and will send you a smaller diameter PJ bottom
When will this item be back in stock?
Hi Rebecca, Thank you for your question! We are yet to confirm an eta for the PROJAM™. However, I have added your details to our waitlist to be notified. Please don't hesitate to contact us with any further questions. JumpFlex™ support Weslee
Hi, can you fit the hoop accessory whilst the shade accessory is fitted?
Hi Scott, Thanks for your message. We advise that these are not compatible together - however, we have had a customer who has purchased the two and made this work by having the section where the PROJAM™ insert is, left unbuckled on the SMARTSHADE™. I hope that makes sense :) Let us know if you need any further information. Zoey - Jumpflex Customer Service